Top+Down+Analysis


 * Earl’s Top Down Approach **

**Objective 2: **Integrate education, research and professional development in all aspects of service delivery, and demonstrate national leadership in identified specialist areas. **Objective 3: **Provide maternity, neonatal, gynecology and reproductive services in a suitable environment, through an integrated community healthcare approach, with an emphasis on high quality, innovative, safe, timely and reliable care. **Objective 4: **attract and retain high caliber staff. **Objective 5: ** Build strong management and governance structures to deliver safe, flexible and responsive models of care. || - Focus on customer feedback - Improve service quality and customer response - Increase consumer awareness - <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Introduce more types of services for the customer || <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Radiology Information System <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Laboratory Information System <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Emergence dispatch system <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">E-Prescription System <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Employee Management System <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Customer Relationship Management <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Hospital Information System <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">RFID <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Website || <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">In this hospital, you want to continue providing excellence in care to patients. And this easily be done. There are several factors that can accomplish this goal. The first is to increase the efficiency of the hospital, in which the hospital must incorporate use of a good CRM system for feedback, as well as hospital and customer communication. Therefore, the hospital can improve on its own defects and improve their overall efficiency. Therefore, implementation of a CRM management system acts as a critical success factor. The second key factor is the supply chain management system (SCM), which will improve on cost control. The benefits of the system are set to significance, planning, execution, control, and landscaping with a long value, supply and demand simultaneously. Thus, with a careful combination of these IS, the hospital will be able to function effectively in order to achieve this goal.
 * **<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Company Objectives ** || **<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Objective 1: **<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;"> continue providing excellence in care to patients.
 * **<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Critical Success factors ** || <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Develop supplier links
 * **<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Information Systems ** || <span style="font-family: 'Times New Roman',serif; font-size: 12pt;">- <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Supply Chain Management System

<span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">In order to integrate education, research and professional development in all aspects of service delivery, and demonstrate national leadership in identified specialist areas, certain steps need to be taken. Training classes should be offered for these factors in order to achieve this goal. This will also aid in introducing more services for the customer. <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">Provide maternity, neonatal, gynecology and reproductive services in a suitable environment, through an integrated community healthcare approach, with an emphasis on high quality, innovative, safe, timely and reliable care. In order to fulfill this, we need to increase customer awareness of the services offered by the hospital.

<span style="font-family: 'Times New Roman',serif; font-size: 12pt;">In order to <span style="background-color: white; font-family: 'Times New Roman',serif; font-size: 12pt;">attract and retain high caliber staff, we will need to critically analyze customer feedback so as to come to a conclusion of whether to train the current staff to better suit customer demands, or to recruit new staff to the hospital.

<span style="font-family: 'Times New Roman',serif;">Stanley Mburu