Bottom+up+Analysis


 * Bottom up Analysis on Sunway Medical Center **

- Website: The website is not user friendly to the users as the information it contains is insufficient. It is not attractive at all and the design and the interface need to be changed to as it carries low business value and high quality of technology. The objective is to increase the level of customer satisfaction by encouraging them to use the website.
 * Divest **

- Customer Relationship Management: This system is critical to success. It carries high business value, as it focuses more on customer satisfaction. It should be renewed to increase the level of satisfaction as to strengthen the relationship and communication with the customer. The technology in this system is not currently significant, whereas it may be critical in future. - Employee Management System: This system carries high business value. Its main objective is to gain employee satisfaction and motivate them. This system should be renewed to gain more employee satisfaction as the employees feel motivated and take more part in the company. The system does not require high technology, but it might need changes and enhancements in future. - E-Prescription System: This system is restricted for internal only, while patients cannot use it. Since the medicine and medication is the main source of income for the hospital, the business value is considered to be high. The technology quality is low as the hospital has no integration with any external suppliers or companies, as the prescriptions are only done for the internal stocks. - Emergence dispatch system: Regarding the current emergence dispatch system in Sunway Medical Center, it is used for providing emergence ambulance to the patients. The main purpose of this Emergence Dispatch System is controlling and distributing tasks to the drivers. However, there will be always traffic jam. So as Sunway Medical Center better provide the current traffic information to the driver and they can choice a fast way. Besides, with GPS can guide driver a correct and fast way for working.
 * Renew **

- Supply Chain Management System: It is more considered as procurement, where the business value is low and makes the procurement more efficient on saving and cutting off costs which is beneficial to the hospital. The hospital does not have to renew its system as it requires introducing a new model by implementing a new application after reassessing the current system and identifying what it needs. - Hospital Information System: This system has a low business value because its role as a support for the operations. The technical quality is high for whole the medical center. The current system requires reassess especially health informatics, patient treatment, doctors and nurses collaboration. - RFID here will be used additionally in Sunway Hospital to track in-patients. The system will be able to track patients records instantly as it scans the wrist band given by the hospital admission department. RFID system can be used normally as well, such as tracking other equipments of the hospital like medicines. Therefore, this system has high technical value but it does not have that high value in business. This system will be in Reassess.
 * Reassess **

- Radiology Information System: The business value of this system is considered to be high as the hospital has a research center. The business impact on the reputation of the center as a developed and reliable research center with satisfactory facilities is significant and compulsory. The technology is high and it supports the radiology in operation on a high business and technology level. - Laboratory Information System: The business value of this system is considered to be high as the hospital has a research center with sufficient facilities due to the business impact on its reputation. The technology in the center is high as well as the systems and they are enough to provide the center with what is needed.
 * Maintain **