Mcfarlan+Analysis+for+Sunway

 Mcfarlan Analysis
 * ~ **Support** ||~ **Factory** ||
 * = Employee Management System

Enterprise Payroll System ||= Enterprise Resource Planning ||
 * ~ **Strategic** ||~ **Turnaround** ||
 * = Customer Relationship Management

RFID Management System ||= E-Payment System

E-Prescription System

Online Treatment System ||

**Figure 1.1 **

 Information Technology used to play a significant role in its early years to reach the business targets and increase competitive advantages, and considered as a strong element for motivation. Sunway Medical Center is trying to improve their potential IT beneficial services, as they perform cost-benefit analysis to identify the profits and loss that the center will do in the coming years.  Sunway Medical Center has a //Strategic Impact// due to the high use of IT/IS which is critical for success. The medical center adopts advanced medical technology tools, such as Wi Fi technology and networks to connect all networks in the hospital to a centralized database to share the information and data among all staff. Any breakdown occurs in the system might cause a delay in procedures, which in return their validity and reputation will fall. Sunway Medical Center is trying to improve its operations and strategies by introducing the latest technologies and systems available. IT is significant to the medical center to save more time, money and effort, as to increase efficiency in the operations. It is also necessary for future competitive success.

 **Employee Management System**  This system is not critical for success in the organization, whereas it is useful to motivate the employees and improve their performance and increase the efficiency. The system is used to operate the medical staff supervising them and checking if their tasks are performed and accomplished on time. It also helps in evaluating their performance within a period of time.

 **Enterprise Payroll System**  This system can enhance the performance of the business and the automation of the payroll systems in the medical center. The hospital management is able to view, modify employee timesheets, and print reports of the employee’s working hours and job accomplished within a period of time with the support of the payroll statistics of the medical center.

 **Enterprise Resource Planning (ERP)**  This system integrates the internal and external management information servicing all aspects of the business. It handles transactions, maintains records, provides real time information and facilitates planning and control of information between all business functions inside the boundaries of the organization and manage the connections to the outside stakeholders. It increases the efficiency of sharing the information in the business organization.

 **Customer Relationship Management (CRM)**  Companies face bigger challenges in retaining their existing customers before they target new customers. Sunway Medical Center puts more effort on how to strengthen and expand their relationship with their existing customers (patients). Patients are considered as critical for the success of the medical center and it is the major resource for the hospital. Within the CRM, Sunway Medical Center can manage, automate and coordinate business processes which involve sales marketing, customer services, and technical support. Implementing this system is highly beneficial due to its reduction of the costs of marketing and providing a better quality services to the patients.

**E-Payment System** Customers have the opportunity to do online transactions and payments in Sunway Hospitals. They can pay their treatment fees online using their insurance cards. This in return will increase customer satisfaction as there are more options for them to pay. The profits will increase in future through this system.

**E-Prescription System** Customers are more aware of electronic services provided by Sunway Medical Center. E-Prescription system will attract more customers and encourage them to prescribe online. This will increase the hospital's profit from E-Prescribing, rather than relying on papers. This will renew the business process of the hospital, by providing the prescriptions online for the pharmacy supply to the system.

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**Online Treatment System** <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">Customers have the opportunity to plan, book and check their appointments online. This reduces the clashes in the hospital's staff work and encouraging the patients to book online the time to visit the hospital. This increases the profit for the hospital, as customer satisfaction is reached.

<span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">**RFID Inventory Management** <span style="font-family: 'Times New Roman',Times,serif; font-size: 110%;">Sunway Medical Center uses this system to manage and trace every asset. This helps to optimize spending and costs. It also enhances the assets and inventory management and increases the efficiency, as it supports the supply chain management.